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By: John Frenaye

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While I tend to agree for the most part on this, let me present a few other considerations…

The agent who has worked in a BM agency fro X years and now is home based and on his or her own and needs to learn the “other” end of the business.

The agent who has only had experience with individual travel for whatever reason and now finds him or herself straddled with a group.

While I agree that a proficiency test of some sorts would be welcomed to the industry and there is a level of expectation, we all need to start somewhere.

Forums are not a replacement to any education, nut they are a supplement. And quite probably you are seeing these questions in TRO because of its size, reach and level of aptitude across all travel types. Plus there is usually someone there that can answer a question pretty quickly.


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